Job title: Import Agent
Job type: Contract
Emp type: Full-time
Location: Doral, Fl
Job published: 2020-09-15
Job ID: 60481
Contact name: Ana Cristina Suarez, Melissa Feliciano
Phone number: 787-242-3999

Job Description

To process shipments accurately in a timely manner in compliance with company operations policies for both Air and Ocean.

Customer service for both active and inactive accounts to Increase Sales.

  • Review emails in the morning first hour and prioritize by urgency (such as quotes, pending information, etc.). 
  • Process daily pre-alerts and shipping documents compliant to customer’s requirements to provide arrival details in advance. 
  • Create consolidation file folder with detailed information that are required by import SOP. 
  • Contact carrier for on-board confirmation and arrange prepayments to carrier/CFS to ensure shipments can be picked up without delay. 
  • Break down consolidation pouch. 
  • Process shipment data in UFS and contact designated customs broker to ensure documents can be released without delay. 
  • Arrange delivery for ‘through routed’ shipments.
  • Monitor to ensure all turnover billings are processed same day of breakbulk (BB) operation / pass to manager for closing.
  • Turnover files to manager for billing and closing. 
  • Work on pending issues / problem files to resolve as soon as possible. 
  • Follow up on quotes/proposals.  
  • All and any requirements by management.



  • High School Degree.
  • Adequate typing skills, and basic computer literacy, familiar with Microsoft Excel and basic arithmetic.
  • Ability to move/pick up certain weight capacity, personality traits, certain aptitudes, etc.
  • Fully bilingual (Spanish and English - read, write, speak).
  • Positive attitude.
  • Ability to multitask under pressure while meeting daily deadline and customer requirements.